Welcome to our new coworking space! We are here to provide unparalleled customer support and ensure a seamless experience for all our guests. Whether you have a question, need assistance, or have a suggestion, our dedicated customer support team is ready to help.
Here are a few ways we can assist you:
1. General Inquiries:
If you have any questions about our coworking space, facilities, membership options, or any other general inquiries, feel free to reach out to us. We are more than happy to provide you with all the information you need to make an informed decision.
2. Membership Assistance:
Should you need any help with memberships, upgrades, billing inquiries, or any other membership-related concerns, our team will guide you through the process and ensure a smooth experience.
3. Printing and IT Support:
Whether you need assistance with printing documents or have any IT-related issues, our support team is just a call or email away. We'll work swiftly to address any technical difficulties you may encounter, ensuring that you can carry on with your work seamlessly.
4. Website and App Support:
If you have queries or face any challenges while using our website or mobile app, our customer support team is here to assist you. We can help you navigate through features, troubleshoot issues, and ensure you have a smooth online experience.
5. Feedback and Suggestions:
We value your opinion and are constantly looking to improve both our physical space and digital platforms. If you have any feedback or suggestions on how we can enhance your experience, please share them with us. Your input helps us deliver the best possible service.
6. Events and Workshops:
Stay connected to our vibrant community by joining our events and workshops. From networking sessions to skill-building workshops, we offer a range of opportunities to enhance your professional growth. If you have any questions about upcoming events or want to suggest a topic, our customer support team can provide you with all the details.
No matter the question or request, our customer support team is dedicated to providing you with prompt and reliable assistance. We are excited to have you as a guest at our coworking space and are committed to making your stay productive and enjoyable.
Frequently Asked Questions (FAQs):
What is included in my membership?
Your membership includes access to our premium co-working spaces, high-quality amenities, concierge services, and a vibrant community of professionals.
How do I upgrade my membership or change the level of my plan?
You can easily upgrade your membership by contacting our Member Services team at info@teja-africa.co. They will guide you through the process and help you choose the best plan for your needs.
What are your working hours?
Teja is open from Monday to Friday, 8:30 AM to 6:00 PM, and on Saturdays from 8:30 AM to 1:00 PM. We're closed on Sundays.
Do you have parking facilities?
Yes, we offer convenient parking facilities for our members.
How do I book a meeting room?
Meeting room bookings can be made through the Teja App or by contacting our concierge team. They will assist you in scheduling the perfect space for your needs.
How do I access your Wi-Fi?
Members can easily connect to our secure Wi-Fi network using the credentials provided upon joining. If you encounter any issues, our support team is ready to assist.
Are there any restrictions on the number of guests or visitors I can bring in?
While there may be some limitations based on your membership plan, we generally encourage collaboration and networking. Please refer to your specific plan details or contact our concierge for more information.
What is your cancellation policy?
Cancellation policies vary based on your membership plan. For specific details, please review your membership agreement or reach out to our support team at info@teja-africa.co
Contact Us
At Teja, we value your feedback and inquiries. Our dedicated team is here to assist you. Choose your preferred method of contact, and we'll be in touch.
Social Media:
Connect with us on LinkedIn | Twitter | Facebook | Instagram
Feedback:
We value your thoughts. Share your feedback with us here to help us enhance your Teja experience.